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Forex/CFDFull-TimeClosed
COO / CEO — Call Centre Operations
Confidential Call Centre ClientSanto Domingo, Dominican Republic~$175,000/year + performance bonuses + allowancesPosted May 12, 2026
On-site (relocation required)
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This role is no longer actively recruiting
This vacancy has been closed. However, we are always looking for great talent in this field. Submit your profile below and we will contact you when a similar role becomes available.
Language:
Spanish version available · Versión en español disponible arriba
About the Role
Exceptional operational leader sought for a COO/CEO hybrid role at a licensed FX/CFD call centre in Santo Domingo. Spanish and English mandatory. 2–3+ years senior call centre management required. ~$175,000/year + bonuses. Clear CEO pathway for exceptional performers.
Requirements
- Minimum 2–3 years of senior operational management experience within a call centre, FX/CFD, iGaming or high-volume customer service environment
- Spanish mandatory and English mandatory
- Proven experience managing large international teams
- Strong understanding of call centre KPIs and performance management
- Experience with CRM systems, dialers and reporting tools
- Demonstrated P&L ownership and multi-department operational management
- Strong analytical and decision-making abilities
- Experience in FX/CFD, forex or online trading environments a strong advantage
- Knowledge of compliance procedures and regulated industries preferred
- Willingness to relocate to Santo Domingo, Dominican Republic
Responsibilities
- Oversee all call centre operations across retention, CRM, QA, training, workforce management and compliance
- Develop and implement operational strategies to improve productivity and profitability
- Monitor KPIs including conversion rates, retention, abandonment rates and customer satisfaction
- Lead senior management teams including Operations Managers and Team Leaders
- Analyse operational and financial reports to identify growth opportunities and risks
- Ensure operational scalability and process optimisation
- Ensure regulatory compliance and licensing obligations are continuously met
- Report directly to ownership on P&L, KPIs and strategic direction
Compensation & Benefits
- ~$175,000/year base salary — open to negotiation based on experience
- Performance bonuses tied to company-wide KPIs
- $1,350/month rent allowance
- $200/month transportation allowance
- Health insurance included
- Clear pathway from COO to CEO for exceptional performers