CRM Manager — Retention Focus

About the Role

Strategic CRM Manager role at a licensed FX/CFD call centre in Santo Domingo. Own client lifecycle management and retention analytics. Spanish and English mandatory. $4,000 – $5,000/month + performance bonus and full relocation support.

Requirements

• Minimum 1 year of CRM management experience in FX/CFD, financial services or a related field
• Spanish mandatory — required for all positions at this operation
• Fluent English required
• Hands-on experience with CRM platforms — Salesforce, HubSpot or similar
• Strong analytical skills — ability to segment client databases and interpret behavioural data
• Experience building retention workflows, automated campaigns and trigger-based sequences
• Willingness to relocate to Santo Domingo, Dominican Republic

Responsibilities

• Own the CRM platform — configuration, data integrity and user access management
• Develop and execute client segmentation strategies for the retention desk
• Build automated retention campaigns, triggers and re-engagement sequences
• Analyse client behaviour, churn indicators and campaign performance metrics
• Provide actionable weekly and monthly reporting to senior management
• Collaborate with Retention Managers and Team Leaders to align CRM strategy with desk targets

Compensation & Benefits

• $4,000 – $5,000/month base salary commensurate with experience
• Performance-related bonus
• $1,350/month rent allowance
• $200/month transportation allowance
• Health insurance included