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Forex/CFDFull-TimeClosed
CRM Manager — Retention Focus
Confidential Call Centre ClientSanto Domingo, Dominican Republic$4,000 – $5,000/month + allowances + bonusPosted May 12, 2026
On-site (relocation required)
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This role is no longer actively recruiting
This vacancy has been closed. However, we are always looking for great talent in this field. Submit your profile below and we will contact you when a similar role becomes available.
Language:
Spanish version available · Versión en español disponible arriba
About the Role
Strategic CRM Manager role at a licensed FX/CFD call centre in Santo Domingo. Own client lifecycle management and retention analytics. Spanish and English mandatory. $4,000 – $5,000/month + performance bonus and full relocation support.
Requirements
- Minimum 1 year of CRM management experience in FX/CFD, financial services or a related field
- Spanish mandatory — required for all positions at this operation
- Fluent English required
- Hands-on experience with CRM platforms — Salesforce, HubSpot or similar
- Strong analytical skills — ability to segment client databases and interpret behavioural data
- Experience building retention workflows, automated campaigns and trigger-based sequences
- Willingness to relocate to Santo Domingo, Dominican Republic
Responsibilities
- Own the CRM platform — configuration, data integrity and user access management
- Develop and execute client segmentation strategies for the retention desk
- Build automated retention campaigns, triggers and re-engagement sequences
- Analyse client behaviour, churn indicators and campaign performance metrics
- Provide actionable weekly and monthly reporting to senior management
- Collaborate with Retention Managers and Team Leaders to align CRM strategy with desk targets
Compensation & Benefits
- $4,000 – $5,000/month base salary commensurate with experience
- Performance-related bonus
- $1,350/month rent allowance
- $200/month transportation allowance
- Health insurance included