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Forex/CFDFull-TimeClosed
Retention Agent — Portuguese Speaking
Confidential Call Centre ClientSanto Domingo, Dominican Republic$2,300/month base + commissions + allowancesPosted May 12, 2026
On-site (relocation required)
📋
This role is no longer actively recruiting
This vacancy has been closed. However, we are always looking for great talent in this field. Submit your profile below and we will contact you when a similar role becomes available.
Language:
Spanish version available · Versión en español disponible arriba
About the Role
3 positions available. Retention Agent for a licensed FX/CFD call centre in the Dominican Republic. Native/near-native Portuguese (EU or BR) mandatory. Spanish also required. $2,300 base + commissions — top performers earn $10,000+/month.
Requirements
- Minimum 1 year experience in a retention, sales or customer success role — FX/CFD or financial services preferred
- Native or near-native Portuguese (European or Brazilian) — mandatory
- Spanish mandatory — required for all positions at this operation
- Working English required
- Strong persuasion, communication and relationship-building skills
- Target-driven with demonstrable experience hitting retention KPIs
- Willingness to relocate to Santo Domingo, Dominican Republic
- Interview process conducted remotely — relocation required upon offer acceptance
Responsibilities
- Re-activate dormant clients and retain active depositors within the Portuguese-speaking book
- Manage an assigned client portfolio with regular structured outreach
- Present and explain trading products, promotions and market conditions
- Achieve daily, weekly and monthly retention targets
- Maintain accurate CRM records of all client interactions
- Escalate complex or high-value cases to the Team Leader
Compensation & Benefits
- $2,300/month base salary
- Individual commission on client deposits
- Additional bonus on target achievements based on deposit scale
- $1,350/month rent allowance
- $200/month transportation allowance
- Health insurance included
- Top performers earn in excess of $10,000/month total compensation