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Forex/CFDFull-TimeClosed
Retention Agent — Spanish Speaking
Confidential Call Centre ClientSanto Domingo, Dominican Republic$2,300/month base + commissions + allowancesPosted May 12, 2026
On-site (relocation required)
📋
This role is no longer actively recruiting
This vacancy has been closed. However, we are always looking for great talent in this field. Submit your profile below and we will contact you when a similar role becomes available.
Language:
Spanish version available · Versión en español disponible arriba
About the Role
3 positions available. Retention Agent for a licensed FX/CFD call centre in the Dominican Republic. Native/near-native Spanish mandatory. $2,300 base + commissions — top performers earn $10,000+/month. Full relocation support provided.
Requirements
- Minimum 1 year experience in a retention, sales or customer success role — FX/CFD or financial services preferred
- Native or near-native Spanish — mandatory
- Working English required
- Strong communication and objection-handling skills
- Target-oriented mindset with a proven track record of hitting KPIs
- Willingness to relocate to Santo Domingo, Dominican Republic
- Interview process conducted remotely — relocation required upon offer acceptance
Responsibilities
- Re-engage dormant or churning clients and convert them to active depositors
- Build and maintain relationships with an assigned portfolio of clients
- Educate clients on available products and market opportunities
- Meet and exceed daily, weekly and monthly retention KPIs
- Log all client interactions accurately in the CRM system
- Escalate high-value opportunities to Team Leaders when appropriate
Compensation & Benefits
- $2,300/month base salary
- Individual commission on client deposits
- Additional bonus on target achievements based on deposit scale
- $1,350/month rent allowance
- $200/month transportation allowance
- Health insurance included
- Top performers earn in excess of $10,000/month total compensation