Retention Manager / Team Leader — Spanish & Portuguese

About the Role

5 positions available (3 Spanish, 2 Portuguese). Retention Manager / Team Leader for a licensed FX/CFD call centre in Santo Domingo. Spanish mandatory. Earn commission on your entire team's net deposits. Full relocation support provided.

Requirements

• Minimum 1 year proven experience as a Retention Manager or Team Leader in FX/CFD or financial services
• Spanish mandatory — required for all positions at this operation
• Native or near-native Portuguese preferred for 2 of the 5 positions
• Working English required
• Demonstrated ability to manage, coach and motivate a retention team
• Data-driven approach to performance management and KPI tracking
• Experience coordinating with CRM systems and outreach strategies
• Willingness to relocate to Santo Domingo, Dominican Republic

Responsibilities

• Manage, coach and motivate a team of Retention Agents
• Handle escalated high-value client retention calls
• Set team targets and monitor KPIs against daily, weekly and monthly benchmarks
• Earn a commission based on a percentage of net deposits generated by the whole team
• Coordinate with CRM Manager on client segmentation and outreach strategy
• Provide regular performance reporting to senior management
• Support onboarding and training of new agents joining the desk

Compensation & Benefits

• $2,000/month base salary
• Percentage-based commission on net deposits of the entire team
• $1,350/month rent allowance
• $200/month transportation allowance
• Health insurance included