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Forex/CFDFull-TimeClosed
Retention Manager / Team Leader — Spanish & Portuguese
Confidential Call Centre ClientSanto Domingo, Dominican Republic$2,000/month base + team commission + allowancesPosted May 12, 2026
On-site (relocation required)
📋
This role is no longer actively recruiting
This vacancy has been closed. However, we are always looking for great talent in this field. Submit your profile below and we will contact you when a similar role becomes available.
Language:
Spanish version available · Versión en español disponible arriba
About the Role
5 positions available (3 Spanish, 2 Portuguese). Retention Manager / Team Leader for a licensed FX/CFD call centre in Santo Domingo. Spanish mandatory. Earn commission on your entire team's net deposits. Full relocation support provided.
Requirements
- Minimum 1 year proven experience as a Retention Manager or Team Leader in FX/CFD or financial services
- Spanish mandatory — required for all positions at this operation
- Native or near-native Portuguese preferred for 2 of the 5 positions
- Working English required
- Demonstrated ability to manage, coach and motivate a retention team
- Data-driven approach to performance management and KPI tracking
- Experience coordinating with CRM systems and outreach strategies
- Willingness to relocate to Santo Domingo, Dominican Republic
Responsibilities
- Manage, coach and motivate a team of Retention Agents
- Handle escalated high-value client retention calls
- Set team targets and monitor KPIs against daily, weekly and monthly benchmarks
- Earn a commission based on a percentage of net deposits generated by the whole team
- Coordinate with CRM Manager on client segmentation and outreach strategy
- Provide regular performance reporting to senior management
- Support onboarding and training of new agents joining the desk
Compensation & Benefits
- $2,000/month base salary
- Percentage-based commission on net deposits of the entire team
- $1,350/month rent allowance
- $200/month transportation allowance
- Health insurance included