Head of Chat & Conversion (Senior)

About the Role

A fast-growing, subscription-based digital business (confidential client) is hiring a senior Head of Chat & Conversion to own all chat revenue — first-purchase rate, revenue per customer, repeat spend and refunds — and lead chat managers and a large multi-shift team. The role suits people who win customers through testing and good conversations, not pressure tactics. Remote, Cyprus a plus. €70,000 – €110,000 gross/year base plus performance upside.

Salary disclosed in compliance with EU Pay Transparency Directive 2026. Learn more

Requirements

• Has run a large chat operation with several managers or team leads reporting in — mandatory
• Has directly owned chat revenue and can show the numbers from before and after their changes — mandatory
• Wrote the chat scripts and scoring rubric themselves — mandatory
• Has diagnosed and fixed weak chatters or shifts — mandatory

Preferred Qualifications

• Has moved a team from offshore to EU/US operators
• Experience with AI chat tools
• Has run multiple personas at once

Responsibilities

• Own all chat revenue — first-purchase rate, revenue per customer, repeat spend and refunds
• Lead chat managers and a large multi-shift team
• Own scripts, playbooks and the scoring rubric
• Run structured testing across scripts, shifts and funnels
• Evaluate AI-assisted chat against human performance

Compensation & Benefits

• €70,000 – €110,000 gross annual base salary plus performance upside — details discussed on the call