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SalesFull-TimeNew
VIP Strategy Senior Manager
Confidential International Online BusinessKuala Lumpur, MalaysiaUp to $10,000 gross/monthPosted November 9, 2026
Hybrid — two days a week in the Kuala Lumpur office, for Malaysia-based candidates
About the Role
A fast-growing international online business (confidential client) is hiring a VIP Strategy Senior Manager to lead the VIP Strategy department, direct line managers and scale high-value customer operations — owning retention and engagement strategy, customer lifetime value and an elite VIP experience. Fluent English, Mandarin and Malay required. Permanent, full-time, hybrid in Kuala Lumpur. Up to $10,000 gross/month.
Requirements
- 5+ years in CRM, VIP management, customer retention, account management, luxury sales or related roles — mandatory
- Proven success managing and retaining high-value customers and driving engagement, loyalty and repeat sales — mandatory
- Strong understanding of VIP customer behaviour and premium customer experience — mandatory
- Excellent communication, relationship-building and stakeholder management — mandatory
- Fluent English, Mandarin and Malay, spoken and written — mandatory
- Industry experience: ideal candidates come from iGaming first; adjacent industries (crypto, forex, trading, fintech) are also welcome; candidates from other industries are considered only if highly adaptable and well prepared to discuss industry knowledge and challenges at interview
Preferred Qualifications
- Background in online entertainment, luxury retail, hospitality or premium membership
- Experience managing VIP programmes or loyalty initiatives
- Experience with CRM platforms, segmentation and retention analytics
- Experience in customer engagement and campaign optimisation
Responsibilities
- Lead, mentor and build a team of VIP Strategy managers and specialists
- Own departmental strategy for retention, loyalty and revenue growth
- Drive advanced segmentation, behaviour analysis and personalisation
- Partner with CRM, Product, Marketing and Service leaders to streamline the VIP journey
- Track high-level metrics to optimise campaign performance and retention
Compensation & Benefits
- Up to $10,000 gross per month — details discussed on the call
- Full leadership ownership of the VIP department, with high executive visibility and direct impact on global revenue
- Freedom to innovate bespoke loyalty models
- A strategic leadership position in a rapidly scaling international company